MixCall Privacy Policy


Privacy Policy for MixCall 


Effective Date: (23/12/2/2025)

MixCall (“we,” “our,” or “us”) operates the MixCall – Live Video Call App, available worldwide on Google Play. This Privacy Policy explains how we collect, use, protect, and process user data when you use our application.

By installing or using MixCall, you agree to the terms described in this Privacy Policy.

1. Age Restriction (18+ Only)

MixCall is intended exclusively for users aged 18 years and above.

  • The app is not designed for children or minors

  • We do not knowingly collect data from users under 18

  • If we discover that a user is under 18, their account and associated data will be permanently removed. To read more about child safety, click here.

2. Information We Collect

We collect limited information necessary to operate and improve the app.

a) Information You Provide

  • Basic profile information (such as username, gender, age preference)

  • Messages and interactions during live video or text chats

  • Feedback or support messages sent via email

b) Automatically Collected Information

  • Device information (device model, operating system, app version)

  • App usage statistics (feature usage, session duration)

  • Crash reports and performance logs

  • IP address (used for security, abuse prevention, and regional optimization)

3. Camera & Microphone Permissions

MixCall requires access to:

  • Camera – for live video calls

  • Microphone – for audio communication

👉 Important:

  • Video and audio streams are real-time only

  • We do not record, store, or monitor calls on our servers

4. Chat Translation Feature

MixCall includes an optional chat translation feature to help users communicate across languages.

Translation Feature Details

  • Uses Google ML Kit Translation API

  • Downloads language models (~30MB per language) for offline use

  • All translation processing happens on-device

  • No chat or translated text is sent to external servers

  • Translation accuracy may vary depending on language and context

We do not collect, store, or transmit translation data.

5. How We Use Your Information

Collected information is used to:

  • Provide and maintain live video and chat services

  • Improve app performance, stability, and user experience

  • Detect spam, fraud, or misuse

  • Ensure user safety and enforce community guidelines

  • Analyze app usage trends for feature optimization

6. Advertising & Analytics

Advertising (CAS.ai)

MixCall uses CAS (Client-Side Ad Serving) for ads monetization.
More details: https://cas.ai/

CAS and its mediated ad networks may collect:

  • Advertising identifiers

  • Non-personal, anonymized usage data

Ads are displayed in accordance with applicable laws and platform policies.

Analytics (Firebase Analytics)

We use Firebase Analytics to:

  • Understand how users interact with the app

  • Monitor app performance and stability

  • Collect crash reports and diagnostics

Firebase collects data in an aggregated and anonymized form and does not access private chat or video content.

7. User-Generated Content & Moderation

  • User interactions occur in real time and are not permanently stored

  • Users can report inappropriate behavior directly in the app

  • We may suspend or terminate accounts that violate our community standards

8. Data Storage & Retention

  • We retain personal data only for as long as necessary to operate the app

  • Temporary logs and diagnostic data are automatically cleared

  • We do not store video calls, audio streams, or translated messages

9. European Users – GDPR Rights

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR), including the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion of your data

  • Restrict or object to data processing

  • Request data portability

To exercise these rights, contact us at v4andro@gmail.com.

10. Data Security

We apply appropriate technical and organizational safeguards to protect user data against:

  • Unauthorized access

  • Loss or misuse

  • Alteration or disclosure

However, no internet-based system is completely secure.

11. Third-Party Services

MixCall may include third-party services (ads, analytics). We are not responsible for the privacy practices of third parties. Users should review their respective privacy policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page, and continued use of MixCall means acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or feedback regarding this Privacy Policy, please contact us at:

Email: v4andro@gmail.com
App Name: MixCall – Live Video Call App