MixCall Privacy Policy
Privacy Policy
How MixCall collects, uses, and protects your personal information
This Privacy Policy explains what personal information MixCall collects when you use our app, how we use it, who we share it with, and what rights you have over it. MixCall is an adults-only platform (18+) operated by MixCall Team. By using MixCall, you agree to the practices described in this Policy. If you do not agree, please uninstall the app and discontinue use.
- 1.Introduction
- 2.Scope
- 3.Age Restriction — 18+
- 4.Information We Collect
- 5.Legal Basis for Processing
- 6.How We Use Your Information
- 7.Third-Party SDKs & Analytics
- 8.Data Sharing & Disclosure
- 9.International Data Transfers
- 10.Data Retention
- 11.Account Deletion
- 12.Your Privacy Rights
- 13.Data Security
- 14.Children's Privacy (COPPA)
- 15.Cookies & Tracking
- 16.Changes to This Policy
- 17.Contact Us
1. Introduction
Welcome to MixCall — a real-time video and text communication platform published by MixCall Team ("we," "us," or "our"). MixCall connects adults around the world through live video calls, random matching, and private text chat.
This Privacy Policy applies every time you install, access, or use the MixCall Android application. Please read it alongside our Terms of Service and Community Guidelines, which together govern your use of the app.
2. Scope of This Policy
This Policy applies to all features of the MixCall app, including live video calls, random video chat, text messaging, photo sharing, profile browsing, and any subscription or in-app purchase services processed via Google Play.
It does not apply to third-party websites or services linked through advertisements shown within the app. Those third parties operate under their own privacy policies.
3. Age Restriction — 18+ Only
MixCall is strictly for adults aged 18 years or older. We do not knowingly collect personal data from anyone under 18. During onboarding, users must provide their date of birth, and our system automatically blocks access where the calculated age is below 18.
We will immediately suspend and permanently terminate the account and delete all associated personal data from our active systems. Parents or guardians who believe a minor has accessed MixCall should contact us immediately at v4andro@gmail.com.
4. Information We Collect
MixCall uses a guest-based account system — no email address, phone number, or social media login is required. The data we collect is intentionally minimal.
Information you provide directly
- Display name — optional, shown to other users during conversations
- Date of birth — required for age verification only; minimum age is 18
- Gender selection — required for user matching preferences
- Profile photo — optional, displayed on your profile
- Chat messages and shared images — content you choose to send during text conversations
Information collected automatically
- Device type, model, manufacturer, and operating system version
- Unique device identifiers and Android Advertising ID (AAID)
- IP address and approximate country or region (precise location is not collected)
- App usage behaviour, session duration, and navigation patterns
- Crash reports, error logs, and diagnostic data
- Call session metadata — duration only; no call content is recorded or stored
Camera and microphone access
MixCall requests camera and microphone access solely to enable live video and audio calls during active sessions. We do not record video calls. We do not store or retain any audio streams. Camera and microphone access ceases entirely when a session ends.
5. Legal Basis for Processing
For users in the EEA, UK, or Switzerland, we process your personal data under the following legal bases as set out in the GDPR:
- Contract performance — processing necessary to provide the core app services you have requested (matching, calls, messaging)
- Legitimate interests — fraud prevention, security monitoring, abuse detection, and service improvement
- Legal obligation — compliance with applicable law, including child safety reporting obligations
- Consent — for advertising analytics and personalisation via our SDK partners, where required by law (EEA/UK users are shown a consent prompt before any advertising tracking is activated)
For users in other jurisdictions, processing is governed by applicable local law, including the CCPA for California residents and PDPA for applicable jurisdictions.
6. How We Use Your Information
- To provide the service — matching you with other users, enabling video and text communication, and delivering app features
- Age verification — confirming users meet the 18+ minimum age requirement
- Safety and moderation — detecting, investigating, and acting on violations of our Community Guidelines and Terms of Service
- App performance — diagnosing crashes, analysing usage patterns, and improving the user experience
- Advertising — serving relevant advertisements through our SDK partners using the Android Advertising ID (with consent where required)
- Legal compliance — meeting our obligations under applicable law, including responding to lawful requests from authorities
- Fraud and abuse prevention — identifying and blocking users who violate our policies or attempt to circumvent enforcement actions
We do not sell your personal data to third parties. We do not use your data for purposes incompatible with those listed above.
7. Third-Party SDKs & Analytics
MixCall integrates the following third-party SDKs. Each operates under its own privacy policy and may collect data independently in accordance with that policy.
For EEA, UK, and Swiss users, a consent prompt is displayed before any advertising or analytics tracking is activated. You may withdraw consent at any time through your Android device settings.
8. Data Sharing & Disclosure
We do not sell your personal data. We share data only in the following circumstances.
- SDK partners — data shared with the third-party SDKs listed in Section 7, strictly for the purposes described
- Service providers — companies that assist us in operating the app (hosting, infrastructure, analytics), bound by data processing agreements
- Legal requirements — where required by law, court order, or lawful authority request, including law enforcement investigations
- Child safety — in cases involving suspected child sexual abuse material (CSAM) or exploitation, we report to the NCMEC and relevant authorities as required by applicable law
- Safety emergencies — where disclosure is necessary to prevent an imminent threat to the life or safety of any person
- Business transfer — in the event of a merger, acquisition, or sale of assets, your data may transfer to the new entity, subject to the same protections described in this Policy
9. International Data Transfers
MixCall operates globally. Your personal data may be processed in countries outside your own, including countries that may not have data protection laws equivalent to those in your home jurisdiction.
For transfers of data from the EEA, UK, or Switzerland to third countries, we rely on Standard Contractual Clauses (SCCs) as the legal transfer mechanism, or on adequacy decisions where applicable. Our third-party SDK partners maintain their own international transfer mechanisms, detailed in their respective privacy policies.
10. Data Retention
We retain your personal data only for as long as necessary to provide the service and meet our legal obligations.
- Active account data — retained for as long as your account exists
- Chat messages and shared images — retained to deliver the service; deleted within 30 days of account deletion
- Call metadata (duration) — retained for a maximum of 90 days, then deleted
- Crash logs and diagnostics — retained for up to 12 months for stability improvement purposes
- Safety and abuse records — retained for a limited period after account deletion to prevent re-offending and support enforcement
- Legal hold data — retained for the duration required by applicable law or legal process
MixCall does not record, store, or retain video or audio from live call sessions. There is no call content to retain or delete.
11. Account Deletion
You can delete your MixCall account at any time via Settings → Delete Account within the app. Deletion is permanent and irreversible — because MixCall uses a guest-based system, deleted accounts cannot be recovered.
On deletion, your profile data, chat history, and shared images are permanently removed. A limited amount of data may be retained for safety, fraud prevention, or legal compliance purposes as described in Section 10.
Deleting your MixCall account does not cancel an active Google Play subscription. You must cancel it separately in the Google Play Store under Payments & subscriptions → Subscriptions → MixCall → Cancel. See our Delete Account guide → for full instructions.
12. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal data. To exercise any of them, contact us at v4andro@gmail.com. We will respond within 30 days.
Request a copy of the personal data we hold about you and information on how it is used.
Request correction of inaccurate or incomplete personal data we hold about you.
Request deletion of your personal data. Deleting your account in-app fulfils this right for most data. Limited retention for legal compliance may apply.
Receive your data in a structured, machine-readable format where technically feasible.
Object to or restrict how we process your data in certain circumstances, including for direct marketing and profiling.
Withdraw consent for advertising and analytics tracking at any time via your Android device settings, without affecting the lawfulness of processing before withdrawal.
If you believe we have not handled your data correctly, you have the right to lodge a complaint with your local data protection authority.
13. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. These include TLS encryption for data in transit, access controls on internal systems, and regular security reviews of our infrastructure.
No online platform can guarantee absolute security. You are responsible for maintaining the security of your device and any content you choose to share within the app.
In the event of a personal data breach likely to result in risk to individuals' rights and freedoms, we will notify the relevant supervisory authority within 72 hours and affected users without undue delay, in accordance with GDPR Articles 33 and 34.
14. Children's Privacy (COPPA)
MixCall is not directed at, and does not knowingly collect personal information from, children under the age of 13 — or the applicable age of digital consent in your jurisdiction. Our age gate enforces a strict minimum age of 18.
If you believe a child under 13 has provided personal information through MixCall, contact us at v4andro@gmail.com. We will investigate and delete the information as quickly as possible. For our full commitment to child safety, see our Child Safety Standards →
15. Cookies & Tracking Technologies
As a mobile application, MixCall does not use browser cookies. However, we and our SDK partners use mobile tracking technologies including the Android Advertising ID (AAID) — a resettable, device-level identifier used for ad personalisation and measurement — and SDK-based event identifiers integrated through Firebase, Meta, TikTok, and CAS.ai.
For users in the EEA, UK, or Switzerland, a consent prompt is shown before any advertising or analytics tracking is activated. You can reset or opt out of the AAID at any time through Android Settings → Privacy → Ads.
16. Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will update the Effective Date at the top and notify users via an in-app notice. For GDPR-material changes, we will seek renewed consent where required.
Your continued use of MixCall after the updated Policy's effective date constitutes acceptance of the changes. If you do not agree, discontinue use and uninstall the app.
17. Contact Us
For questions, concerns, or requests relating to this Privacy Policy or your personal data:
| Publisher | MixCall Team |
| Address | Civic Center, Bahria Town, Islamabad, Pakistan |
| v4andro@gmail.com | |
| Website | https://randomlivechat.blogspot.com/ |
| Response Time | Within 30 days of receipt (or as required by applicable law) |