MixCall Privacy Policy


Privacy Policy 

Effective Date: 10/03/2025

1. Introduction

Welcome to MixCall ("we," "us," or "our"). We are committed to protecting your privacy and ensuring a safe environment for all users. This Privacy Policy and Terms of Use ("Policy") outlines how we collect, use, disclose, and safeguard your information when you use MixCall - Live Video Call App ("the App"). By accessing or using the App, you agree to comply with and be bound by this Policy. If you do not agree, please do not use the App.

2. Eligibility

The App is intended exclusively for users aged 18 and above. Underage users are strictly prohibited from using this platform. If you become aware of any user under the age of 18 using the App, please report it to us immediately at v4andro@gmail.com.

3. Information We Collect

We collect various types of information to provide and improve our services:

3.1 Personal Information You Provide

  • User Profile Information: Username, gender, and age.

  • Communication Data: Information you provide during interactions with customer support or feedback via email at v4andro@gmail.com.

3.2 Information Collected Automatically

  • Device Identifiers: Device ID for optimization purposes.

  • Operating System Information: OS version for compatibility.

  • Device Specifications: Model and settings for performance enhancements.

  • Usage Data: Frequency of app launches and session duration.

  • Crash Reports: Data on app malfunctions for troubleshooting.

  • Performance Metrics: Data to optimize app functionality.

  • Wi-Fi and Network Connections: Information about Wi-Fi and network type/strength for optimization.

3.3 Permissions Used

The App requests the following permissions to function properly:

  • CAMERA: To enable video calls.

  • RECORD_AUDIO: To enable audio in video calls.

  • ACCESS_WIFI_STATE and ACCESS_NETWORK_STATE: To ensure connectivity optimization.

  • MODIFY_AUDIO_SETTINGS: To enhance call audio.

  • BLUETOOTH: To connect Bluetooth devices.

  • FOREGROUND_SERVICE: To maintain service operation.

  • AD_ID: For personalized advertising.

4. How We Use Your Information

We use the collected information to:

  • Provide, improve, and maintain the App.

  • Personalize user experiences.

  • Communicate updates, promotional content, and support information.

  • Enhance app performance and address technical issues.

  • Comply with legal obligations and protect against fraud.

5. Sharing Your Information

We do not share your personal information with third parties except under the following circumstances:

5.1 Service Providers

We may share data with third-party service providers for:

  • Hosting and IT support.

  • Payment processing (e.g., Google Play).

  • Analytics and advertising.

5.2 Legal Compliance

We may disclose your information if required to:

  • Comply with legal obligations.

  • Protect our rights, safety, and property or those of others.

5.3 Business Transfers

In the event of a merger, sale, or transfer of assets, your information may be included as part of the transaction.

6. Cookies and Analytics

The App may use cookies or similar technologies to:

  • Understand user interactions.

  • Store preferences.

  • Enhance the user experience.

Third-party analytics tools (e.g., Google Analytics) may collect anonymized data for performance optimization.

7. Data Security Practices

We implement industry-standard security measures to protect your information from unauthorized access, loss, or misuse. This includes encryption, secure data storage, and regular security audits. However, no method of transmission over the internet or electronic storage is 100% secure.

8. Handling Data Risks

We assess and address risks to the data we collect and store by:

  • Regularly updating security measures.

  • Monitoring for potential vulnerabilities.

  • Employing robust authentication mechanisms.

9. Data Collection and Consent

We collect data only with your explicit consent, provided when you:

  • Register or log into the App.

  • Accept requested permissions for App functionality.

You can withdraw consent at any time by contacting us or adjusting your device settings.

10. User Rights

You have the right to:

  • Access and review your personal information.

  • Update or correct your data.

  • Delete your account or request data deletion.

  • Manage app permissions and privacy settings.

To exercise these rights, contact us at v4andro@gmail.com.

11. Data Retention

We retain your personal information only as long as necessary to provide our services, comply with legal obligations, or resolve disputes. Once no longer needed, we securely delete or anonymize the data.

12. Child Safety Policy

At MixCall, we are committed to creating a safe and secure environment for all users. We strictly prohibit any content that exploits or harms children. Users must not upload, share, or engage with any material involving minors in inappropriate contexts. If such content is detected, we will take immediate action, including reporting to law enforcement and terminating the accounts involved. This policy aligns with our commitment to child safety and adherence to relevant regulations. Read more about our child safety standards.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be reflected in the updated policy available within the App. Continued use of the App after updates constitutes acceptance of the revised policy.

14. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

MixCall Team

Email: v4andro@gmail.com

By using MixCall, you acknowledge that you have read, understood, and agree to this Privacy Policy and Terms of Use.