MixCall Privacy Policy



MixCall Privacy Policy

Effective Date: 12 Feb 2026
App Name: MixCall
Package Name: com.v4andro.videocall.videochat.livevideocall
Operated By: MixCall Team
Contact Email: v4andro@gmail.com

1. Introduction

Welcome to MixCall.

MixCall is a real-time video and text communication platform designed strictly for adults aged 18 years and older. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you access or use the MixCall mobile application.

By using MixCall, you agree to the practices described in this Privacy Policy.

2. Scope of This Policy

This Privacy Policy applies to:

  • The MixCall mobile application
  • All features including video calls, text chats, profile browsing, and streaming
  • Subscription services
  • Communications between users

This policy does not apply to third-party websites or services linked through advertisements.

3. Age Restriction – 18+ Only

MixCall is strictly restricted to users aged 18 years or older.

We do not knowingly collect personal data from individuals under 18. If we determine that a minor has accessed the platform, we will terminate the account immediately and delete associated data.

4. Categories of Information We Collect

4.1 Information You Provide Directly

When using MixCall, you may provide:

  • Display name (optional)
  • Date of birth (used solely for age verification)
  • Gender selection
  • Profile photo (optional)
  • Chat messages
  • Images shared in chat
  • Feedback submissions

MixCall does not require email registration, phone numbers, or social media login.

4.2 User-Generated Content

You may create and share content including:

  • Profile images
  • Text messages
  • Uploaded photos
  • Live video interactions

You are solely responsible for the content you share.

4.3 Automatically Collected Information

We may automatically collect:

  • Device type and model
  • Operating system version
  • Unique device identifiers
  • IP address
  • Country and region (derived from IP)
  • App usage behavior
  • Session duration
  • Crash reports and diagnostics
  • Call session metadata (such as duration)
  • Advertising identifier (AAID)

4.4 Camera and Microphone Data

MixCall requests access to the camera (for live video calls) and microphone (for audio communication).

Important:

  • We do NOT record video calls.
  • We do NOT store audio streams.
  • Camera and microphone access are used only during active communication sessions.

5. Legal Basis for Processing (For EEA & UK Users)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, we process your personal data under the following legal bases:

  • Consent (e.g., advertising personalization, optional profile information)
  • Contractual necessity (to provide app services)
  • Legitimate interests (platform security, fraud prevention, analytics)
  • Legal compliance obligations

You have rights under GDPR as described below.

6. How We Use Your Information

We use collected information to:

  • Operate and maintain MixCall services
  • Enable real-time video and chat communication
  • Match users based on selected preferences
  • Improve user experience
  • Ensure safety and moderation
  • Detect fraud and abuse
  • Display advertisements
  • Process subscriptions
  • Comply with legal requirements

7. Advertising and Analytics Services

MixCall integrates third-party SDKs including:

  • Firebase Analytics (GA4)
  • TikTok SDK
  • Meta (Facebook) SDK
  • CAS.ai mediation and advertising partners

These services may collect:

  • Advertising ID
  • Device identifiers
  • App interaction data
  • IP address
  • Event tracking information

Purpose of collection includes:

  • Performance analytics
  • Advertising optimization
  • Fraud detection
  • Campaign measurement

Users may manage ad preferences and reset advertising identifiers through device settings. For EU users, consent may be requested where required by law.

7A. Cookies, Tracking Technologies & User Consent (EU Users)

MixCall uses cookies and similar tracking technologies to provide, improve, and analyze our services, as well as to support advertising and analytics.

What Are Cookies and Similar Technologies?

Cookies are small data files stored on your device. Similar technologies include software development kits (SDKs), pixels, and device identifiers that help us recognize your device and understand how the app is used.

How We Use Cookies and Tracking Technologies

We use cookies and similar technologies for the following purposes:

  • To operate and maintain app functionality
  • To analyze app performance and usage patterns
  • To deliver and measure advertisements
  • To prevent fraud and abuse
  • To improve user experience

Third-Party Advertising and Analytics

MixCall works with third-party partners such as Firebase Analytics (GA4), TikTok SDK, Meta (Facebook) SDK, and advertising partners via CAS.ai mediation. These third parties may use cookies, SDKs, or similar technologies to collect information such as:

  • Advertising identifiers
  • Device and app interaction data
  • IP address and approximate location

Consent for Users in the European Economic Area (EEA), UK, and Switzerland

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, we process advertising and analytics data based on your consent where required by applicable law.

You may be presented with a consent request within the app before personalized advertising or analytics tracking is enabled.

Managing or Withdrawing Consent

You can manage or withdraw your consent at any time by:

  • Adjusting your device privacy and advertising settings
  • Resetting or limiting your advertising identifier
  • Disabling personalized ads in your device settings

Please note that disabling certain cookies or tracking technologies may affect the availability or functionality of some features of the app.

8. Data Sharing and Disclosure

We do not sell your personal data.

We may share limited information with:

  • Service providers and hosting partners
  • Advertising networks
  • Analytics providers
  • Law enforcement (if legally required)

All third-party providers are expected to maintain appropriate data protection standards.

9. International Data Transfers

Your information may be processed on servers located outside your country of residence.

For users in the European Economic Area, we ensure appropriate safeguards are in place, such as:

  • Standard Contractual Clauses (SCCs)
  • Adequate protection measures

10. Data Retention

We retain data only as long as necessary to provide services, enforce policies, prevent fraud, and comply with legal obligations.

Upon account deletion:

  • Profile information is removed
  • Chat messages are deleted
  • Uploaded images are deleted

Certain system logs may be retained temporarily for legal or security purposes.

11. Account Deletion

Users may delete their account via the Settings section.

Because MixCall uses a guest-based login system:

  • Deleted accounts cannot be restored.
  • All associated user data will be permanently removed from active systems.

Deleting the account does NOT cancel subscriptions purchased via Google Play.

12. Your Rights (EEA & UK Users)

If you are located in the European Economic Area, you have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of data
  • Restrict processing
  • Object to processing
  • Request data portability
  • Withdraw consent at any time

To exercise these rights, contact: v4andro@gmail.com

You also have the right to lodge a complaint with your local data protection authority.

13. Data Security

We implement reasonable technical and administrative safeguards to protect your data. However, no online platform can guarantee absolute security.

Users are responsible for maintaining appropriate personal security practices.

14. Automated Decision Making

MixCall may use automated systems to:

  • Match users
  • Detect suspicious behavior
  • Prevent abuse
  • Moderate content

No automated decisions produce legal effects without human review where required.

15. Children's Privacy

MixCall is not intended for individuals under 18. If we discover a minor has accessed the app, we will immediately terminate the account and delete related data.

16. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes become effective when posted within the app or on our official page. Continued use of the app constitutes acceptance of updated terms.

17. Contact Information

For privacy-related questions or requests:

MixCall Team
Email: v4andro@gmail.com