MixCall Privacy Policy
MixCall — Privacy Policy
This Privacy Policy explains what personal information MixCall collects when you use our app, how we use it, who we share it with, and what rights you have over it. MixCall is an adults-only platform (18+) operated by MixCall Team. By using MixCall, you agree to the practices described in this Policy. If you do not agree, please uninstall the app and discontinue use.
- 1.Introduction
- 2.Scope
- 3.Age Restriction — 18+
- 4.Information We Collect
- 5.Legal Basis for Processing
- 6.How We Use Your Information
- 7.Third-Party SDKs & Analytics
- 8.Data Sharing & Disclosure
- 9.International Data Transfers
- 10.Data Retention
- 11.Account Deletion
- 12.Your Privacy Rights
- 13.CSAE & Child Safety
- 14.US State Privacy Laws
- 15.Data Security
- 16.Children's Privacy (COPPA)
- 17.Cookies & Tracking
- 18.Changes to This Policy
- 19.Contact Us
1. Introduction
Welcome to MixCall — a real-time video and text communication platform published by MixCall Team (“we,” “us,” or “our”). MixCall connects adults around the world through live video calls, random matching, and private text chat.
This Privacy Policy applies every time you install, access, or use the MixCall Android application. Please read it alongside our Terms of Service and Community Guidelines, which together govern your use of the app.
2. Scope of This Policy
This Policy applies to all features of the MixCall app, including live video calls, random video chat, text messaging, photo sharing, profile browsing, and any subscription or in-app purchase services processed via Google Play.
It does not apply to third-party websites or services linked through advertisements shown within the app. Those third parties operate under their own privacy policies.
3. Age Restriction — 18+ Only
MixCall is strictly for adults aged 18 years or older. We do not knowingly collect personal data from anyone under 18. During onboarding, users must provide their date of birth, and our system automatically blocks access where the calculated age is below 18.
We will immediately suspend and permanently terminate the account and delete all associated personal data. Parents or guardians who believe a minor has accessed MixCall should contact us at v4andro@gmail.com.
Google Play Age Signals API
MixCall uses the Google Play Age Signals API to verify that users meet the 18+ minimum age requirement before accessing the app. Age signal data is used solely for access control — it is not stored by MixCall, not shared with any third party, and not used for advertising, analytics, or profiling.
4. Information We Collect
MixCall uses a guest-based account system — no email address, phone number, or social media login is required. The data we collect is intentionally minimal.
Information you provide directly
- Display name — optional, shown to other users during conversations
- Date of birth — required for age verification only; minimum age is 18
- Gender selection — required for user matching preferences
- Profile photo — optional, displayed on your profile
- Chat messages and shared images — content you choose to send during text conversations
Information collected automatically
- Device type, model, manufacturer, and operating system version
- Unique device identifiers and Android Advertising ID (AAID)
- IP address and approximate country or region (precise location is not collected)
- App usage behaviour, session duration, and navigation patterns
- Crash reports, error logs, and diagnostic data
- Call session metadata — duration only; no call content is recorded or stored
Camera and microphone access
MixCall requests camera and microphone access solely to enable live video and audio calls during active sessions. We do not record video calls. We do not store or retain any audio streams. Camera and microphone access ceases entirely when a session ends.
5. Legal Basis for Processing
For users in the EEA, UK, or Switzerland, we process your personal data under the following GDPR legal bases:
- Contract performance — processing necessary to provide the core app services (matching, calls, messaging)
- Legitimate interests — fraud prevention, security monitoring, abuse detection, and service improvement
- Legal obligation — compliance with applicable law, including child safety reporting obligations
- Consent — for advertising analytics via our SDK partners where required (EEA/UK users are shown a consent prompt before any advertising tracking is activated)
For users in other jurisdictions, processing is governed by applicable local law, including the CCPA for California residents.
6. How We Use Your Information
- To provide the service — matching users, enabling video and text communication, and delivering app features
- Age verification — confirming users meet the 18+ minimum age requirement
- Safety and moderation — detecting, investigating, and acting on Community Guidelines and Terms of Service violations
- App performance — diagnosing crashes, analysing usage patterns, and improving user experience
- Advertising — serving relevant advertisements through SDK partners using the Android Advertising ID (with consent where required)
- Legal compliance — meeting obligations under applicable law, including responding to lawful authority requests
- Fraud and abuse prevention — identifying and blocking policy violators
We do not sell your personal data to third parties. We do not use your data for purposes incompatible with those listed above.
7. Third-Party SDKs & Analytics
MixCall integrates the following third-party SDKs. Each operates under its own privacy policy and may collect data independently.
For EEA, UK, and Swiss users, a consent prompt is displayed before any advertising or analytics tracking is activated. You may withdraw consent at any time through your Android device settings.
8. Data Sharing & Disclosure
We do not sell your personal data. We share data only in the following circumstances:
- SDK partners — data shared with the third-party SDKs in Section 7, strictly for the purposes described
- Service providers — companies assisting app operation (hosting, infrastructure, analytics), bound by data processing agreements
- Legal requirements — where required by law, court order, or lawful authority request, including law enforcement investigations
- Child safety — suspected CSAM or exploitation cases are reported to NCMEC and relevant authorities as required by applicable law
- Safety emergencies — where disclosure is necessary to prevent an imminent threat to life or safety
- Business transfer — in a merger, acquisition, or asset sale, your data may transfer to the new entity subject to the same protections
9. International Data Transfers
MixCall operates globally. Your personal data may be processed in countries outside your own, including countries that may not have equivalent data protection laws.
For transfers from the EEA, UK, or Switzerland to third countries, we rely on Standard Contractual Clauses (SCCs) or adequacy decisions where applicable. Our third-party SDK partners maintain their own international transfer mechanisms.
10. Data Retention
We retain your personal data only for as long as necessary to provide the service and meet our legal obligations.
- Active account data — retained for as long as your account exists
- Chat messages and shared images — deleted within 30 days of account deletion
- Call metadata (duration) — retained for a maximum of 90 days
- Crash logs and diagnostics — retained for up to 12 months
- Safety and abuse records — retained for a limited period after deletion to prevent re-offending
- Legal hold data — retained for the duration required by applicable law
MixCall does not record, store, or retain video or audio from live call sessions. There is no call content to retain or delete.
11. Account Deletion
You can delete your MixCall account at any time via Settings → Delete Account. Deletion is permanent and irreversible — because MixCall uses a guest-based system, deleted accounts cannot be recovered.
On deletion, your profile data, chat history, and shared images are permanently removed. A limited amount of data may be retained for safety, fraud prevention, or legal compliance as described in Section 10.
Deleting your MixCall account does not cancel an active Google Play subscription. Cancel separately via Google Play → Payments & subscriptions → Subscriptions → MixCall → Cancel. See our Delete Account guide →
12. Your Privacy Rights
Depending on your location, you may have the following rights. Contact us at v4andro@gmail.com to exercise any of them. We will respond within 30 days.
Request a copy of the personal data we hold about you and information on how it is used.
Request correction of inaccurate or incomplete personal data we hold about you.
Request deletion of your personal data. Deleting your account in-app fulfils this right for most data.
Receive your data in a structured, machine-readable format where technically feasible.
Object to or restrict how we process your data, including for direct marketing and profiling.
Withdraw consent for advertising and analytics tracking at any time via Android device settings.
You have the right to lodge a complaint with your local data protection authority.
13. CSAE Prohibition & Child Safety
MixCall has a strict, absolute zero-tolerance policy for CSAM and CSAE in any form. Any user found engaging in, facilitating, soliciting, or distributing CSAE or CSAM will be immediately and permanently banned, and all evidence will be reported to law enforcement and to the National Center for Missing & Exploited Children (NCMEC) via the CyberTipline as required by 18 U.S.C. § 2258A.
We cooperate fully with any law enforcement investigation arising from such reports.
In-App Abuse Reporting
You can report abusive, harmful, or inappropriate behaviour directly within the app:
- During a live call — tap the Flag / Report icon to immediately report the session and end the connection
- After a session or in chat — go to Settings → Report a User, or long-press any message
- Via email — v4andro@gmail.com
Reports involving potential CSAE are escalated immediately, investigated without delay, and reported to NCMEC. Accounts implicated in CSAE reports are permanently banned upon confirmation.
NCMEC CyberTipline Reporting
In compliance with the PROTECT Our Children Act (18 U.S.C. § 2258A), MixCall reports all apparent CSAM violations to the NCMEC CyberTipline, including user identifiers and content metadata. We do not notify the reported user prior to making such a report.
Designated Child Safety Point of Contact
Role: Child Safety & Trust Officer, MixCall Team
Contact Email: v4andro@gmail.com
For our complete child safety framework, see our Child Safety Standards →
14. US State Privacy Laws
In addition to your general rights under Section 12, the following US state laws grant additional privacy rights to residents of those states.
California — CCPA / CPRA
California residents have the right to know what personal information MixCall collects, how it is used and shared, and the right to request deletion. MixCall does not “sell” or “share” personal information as defined by CCPA/CPRA. Contact v4andro@gmail.com to exercise your rights. We will not discriminate against you for exercising these rights.
Virginia, Colorado & Other State Laws (VCDPA / CPA / OCPA)
Residents of Virginia, Colorado, and other states with comprehensive privacy laws have the right to access, correct, delete, and obtain a copy of their personal data, and to opt out of targeted advertising and profiling. Contact v4andro@gmail.com. We will respond within 45 days as required by applicable law.
Utah Minor Online Protection Act (MOPA) — Effective May 7, 2026
MixCall complies with the Utah Minor Online Protection Act (MOPA). MixCall is strictly an adults-only (18+) platform. Our age verification systems — including date-of-birth verification and the Google Play Age Signals API — are designed to prevent minor access.
We do not collect, use, or share personal data of minors for targeted advertising, algorithmic profiling, or any commercial purpose. If we discover that a minor has accessed MixCall, we immediately terminate their account and delete all associated personal data.
Louisiana Age Verification Act — Effective July 1, 2026
MixCall complies with the Louisiana Age Verification Act (Act 440). We use the Google Play Age Signals API and date-of-birth entry to confirm all users are 18 years of age or older before access is granted.
Age verification data is used solely for access control, is not retained beyond the verification process, and is not used for advertising or profiling. Louisiana residents may contact v4andro@gmail.com regarding these practices.
15. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. These include TLS encryption for data in transit, access controls on internal systems, and regular security reviews.
No online platform can guarantee absolute security. You are responsible for maintaining the security of your device and any content you choose to share within the app.
In the event of a personal data breach likely to result in risk to individuals’ rights and freedoms, we will notify the relevant supervisory authority within 72 hours and affected users without undue delay, in accordance with GDPR Articles 33 and 34.
16. Children’s Privacy (COPPA)
MixCall is not directed at, and does not knowingly collect personal information from, children under the age of 13. Our age gate enforces a strict minimum age of 18.
If you believe a child under 13 has provided personal information through MixCall, contact us at v4andro@gmail.com. We will investigate and delete the information as quickly as possible. For our full commitment to child safety, see our Child Safety Standards →
17. Cookies & Tracking Technologies
As a mobile application, MixCall does not use browser cookies. However, we and our SDK partners use mobile tracking technologies including the Android Advertising ID (AAID) — a resettable, device-level identifier used for ad personalisation and measurement — and SDK-based event identifiers through Firebase, Meta, TikTok, and CAS.ai.
For users in the EEA, UK, or Switzerland, a consent prompt is shown before any advertising or analytics tracking is activated. You can reset or opt out of the AAID through Android Settings → Privacy → Ads.
18. Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will update the Effective Date at the top and notify users via an in-app notice. For GDPR-material changes, we will seek renewed consent where required.
Your continued use of MixCall after the updated Policy’s effective date constitutes acceptance of the changes. If you do not agree, discontinue use and uninstall the app.
19. Contact Us
For questions, concerns, or requests relating to this Privacy Policy or your personal data:
| Publisher | MixCall Team |
| Address | Civic Center, Bahria Town, Islamabad, Pakistan |
| v4andro@gmail.com | |
| Website | randomlivechat.blogspot.com |
| Child Safety | v4andro@gmail.com (Child Safety & Trust Officer) |
| Response Time | Within 30 days (or as required by applicable law) |