MixCall Privacy Policy
Privacy Policy
Last update: July 10, 2024
User Privacy policy and Terms of use for MixCall App ("We"/"Us") located at google play store . Here we will disclose what information of users is collected and under what circumstances it is shared with third parties.
By using our products you agree to our Privacy policy and terms of use of our products.
IF YOU DON'T WANT TO AGREE OUR TERMS OF USE AND PRIVACY POLICY THEN YOU MUST STOP USING OUR PRODUCTS OR SERVICES.
1. Coverage of this Privacy Policy
This Privacy Policy covers MixCall treatment of Personal Information that we collect while you are using the MixCall App and the Service. This policy does not apply to the practices of third parties that MixCall does not own or control, including but not limited to third-party services you access through MixCall , the App, or the Service, or to individuals that MixCall does not employ or manage. As our Service integrates with third-party sites, such as Facebook, and other sites and social networks, we assume that you are already aware of the privacy policies of those other sites and networks when using our App and/or our Service and when you allow us to interact with these sites and networks on your behalf.
2. Information Collected
- Information you choose to give us.
- Information we get when you use our services.
- Information we get from third parties.
3. Information Collected with your Consent and Permission
By visiting and interacting with MixCall, its App, and/or its Service, you provide us with Personal Information which may include, but is not limited to, the following:
Personally Identifiable Information: This may include details provided when you register to use the App and/or the Service, such as your name, profile picture, age, email address in feedback, gender. It also encompasses messages to other users of the App and the Service, usage information regarding your use of the Service, profile picture that you upload via the App or the Service, and browser information.
The information you choose to provide above may be shared and shown to other users using our service. You have total control over your profile information, and you can access and modify it at any time. Currently, our app only get name, gender and age on your consent to create your profile. You can "block" any user on our platform to prevent unwanted access to your Personal Information. Permission Required by app: 1. Camera Permission: Why we need this permission: MixCall requires access to your device's camera to enable video calling and conferencing. This permission allows you to capture and share live video content during calls. 2. Microphone Permission: Why we need this permission: MixCall needs access to your device's microphone to enable audio calling and conferencing. This permission allows you to communicate with other users through voice during calls. The camera access and microphone access is utilized solely for the purpose of facilitating video communication between users. MixCall does not store, analyze, or share any images or videos captured outside the context of active calls.
3. Background Permission:
Permission Requested: android.permission.FOREGROUND_SERVICE_PHONE_CALL
Purpose of the Permission:
MixCall, our live video call app, requires the FOREGROUND_SERVICE_PHONE_CALL permission to:
- Maintain Active Calls: Keep video calls active even when users navigate away from the app or lock their devices.
- User Notifications: Display a persistent notification during video calls, informing users of ongoing calls and providing easy access to return to or end the call.
- Optimize Call Quality: Perform background tasks to manage network fluctuations and optimize video stream quality for a better user experience.
- Ensure Transparency: Provide clear notifications to users when the app is managing a video call, aligning with our commitment to user privacy and trust.
Additionally, please note that when you contact MixCall Support or communicate with us in any other way, we will collect the information you voluntarily provide.
4. Information Collected through your Usage of the Services
When you use our services, MixCall collects information about which services you’ve used and how you’ve used them. We might know, for instance, that you used specific filters in-app and the frequency of your usage of these filters. Here’s a detailed explanation of the types of information we collect when you use our services:
Usage Information: We gather details about your activity through our services, including interactions such as the filters you view or how often you apply them to discover new connections.
Communication Details: Information about how you communicate with other MixCall users, including names, timestamps of your communications, message counts, your most frequently contacted friends, and your interactions with messages (such as opening a message or taking a screenshot). You can share text messages, photos, screenshots, videos, and other forms of communication with other users on our service. If you choose to share these items, they may be stored on our servers. It’s important to note that once shared, you may no longer have control over how this information is used and it might become publicly accessible.
Device Information: We collect device-specific data such as hardware model, operating system version, advertising identifier, unique application identifiers, unique device identifiers, browser type, language, wireless network, content moderation settings, and mobile network information, including phone numbers.
User-Generated Content: Content created by users, such as photos, screenshots, comments, and other materials, might be collected. Other users on the service might capture your photos and videos, which can be stored and used by us or third-party services for content moderation and community safety monitoring. You can adjust third-party sharing options or contact us directly through our product settings.
Device Phonebook: With your consent, we may collect information from your device’s phonebook since MixCall revolves around communication with friends.
Location Information: We may collect location data when you use our services. With your consent, we may collect general location information using GPS, wireless networks, cell towers, Wi-Fi access points, and sensors like gyroscopes, accelerometers, and compasses.
Information Collected by Cookies and Other Technologies: Similar to most online services and mobile applications, we may use cookies, web beacons, web storage, and unique advertising identifiers to gather information about your activity, browser, and device. These technologies help us collect data when you interact with services we offer through partners, such as commerce features. Most web browsers are set to accept cookies by default, but you can usually modify your browser or device settings to remove or reject cookies. Keep in mind, however, that this might impact the availability and functionality of our services. Please refer to our Cookie Statement to understand more about how we use cookies and your choices. To learn about third parties' use of these technologies on our services, read our privacy policy's Analytics and Advertising Services Provided by Others section.
Log Information: We collect log information, including details about your service usage, device information (such as web browser type and language), access times, pages viewed, IP addresses, identifiers associated with cookies or other technologies, and pages visited before or after navigating to our website.
Contact Information: If you reach out to us via email or other means (such as Twitter, Facebook, etc.), we may retain your contact details and correspondence. We use this information if we need to respond to your inquiries.
5. Information We Collect from Third Parties
MixCall may collect information about you from other users who use our services. For instance, if another user allows us to access their device phone-book, and you are one of their contacts, we may combine the information from their phonebook with other data we have collected about you. Additionally, we may obtain information from companies owned or operated by us, or from other third-party sources, and combine it with the information we collect through our services.
6. How is Your Information Being Used?
So, what do we do with the information we collect? In short, we use it to provide you with an exceptional range of products and services that we constantly strive to enhance. Here’s a more detailed breakdown of how we utilize this information:
Develop, Operate, and Improve Services: We use your data to develop, operate, improve, deliver, maintain, and protect our products and services.
Communication: We communicate with you to enhance your user experience and provide important updates related to our services.
Trend Analysis: We monitor and analyze trends and usage patterns to enhance our services continually.
Personalization: We personalize the services by suggesting friends, profile information, or customized content, including ads, tailored to your preferences.
Safety and Security: We work to enhance the safety and security of our products and services.
Enhancing User Experience: Information collected from cookies and other technologies is used to enhance the services and improve your overall experience.
Enforcement of Policies: We enforce our Terms of Service and other usage policies to maintain the integrity of our platform.
Additionally, to optimize your app experience, we might store some information locally on your device. For example, we may store data as a local cache, enabling you to open the app and view content more swiftly.
7.How is Your Information Being Shared
In certain instances, we may share your personal information with third-party service providers to further improve and optimize our service for you. We may share information about you in the following ways:
- With other users. We may share the following information with other users
- Information about you, such as your username and name;
- Information about how you have interacted with the services, such as the names of users you are friends with and other information that will help users understand your connections with others using the services. For example, because it may not be clear whether a new friend request comes from someone you know, we may share whether you and the requestor have MixCall friends in common;
- Any additional information you have consented for us to share. For example, when you let us access your device phonebook, we may share information about you with other users who have your phone number in their device phone-book;
- With all users and the general public. We may share the following information with all users as well as the general public:
- Public information like your profile pictures that you submit to Local. If a Local service is streamed on the web or broadcast in some other media, it may be viewed by the public.
- With our affiliates, we may share information with entities within the MixCall family of companies.
- With third parties we may share your information with the following third parties:
- With service providers, sellers, and business advisors. We may share information about you with service providers who provide services and functionality on our behalf, sellers that provide goods through our services, business advisors that our lawyers, accountants, business consultants, insurers, and auditors, to the extent it is necessary for them to provide us with their services.
- With third parties for legal reasons. We may share information about you if we reasonably believe that disclosing the information is needed to:
- Comply with any valid legal process, government request, or applicable law, rule, or regulation;
- Investigate, remedy, or enforce potential Terms of Service violations;
- Protect the rights, property, and safety of us, our users, or others; or detect and resolve any fraud or security concerns.
- With third parties as part of a merger or acquisition. If MixCall gets involved in a merger, asset sale, financing, liquidation or bankruptcy, or acquisition of all or some portion of our business to another company, we may share your information with that company before and after the transaction closes.
- In the aggregate or after de-identification. We may also share with third parties, such as advertisers, aggregated or de-identified information that cannot reasonably be used to identify you.
You expressly agree that the information provided when you register the App and/or the content you created when using the App (including, without limitation, photos, text, messages, posts, HTML, URLs, pictures, video, and other content), may be recorded, stored, published and made available to the rest of MixCall users. Furthermore, other users may follow you on the App, and your followers can see, for example, the user-contributed content you uploaded to the App. Individuals reading this information may use it or disclose it to other individuals or entities without our control and your knowledge. We, therefore, urge you to consider carefully including any specific information you may deem private in the information you provide or the content you create in the App.
Your information may also be stored and processed in any country we provide service to due to server facilities and third-party service teams. By using our service, you consent to any such transfer of information outside your country.
If you do not agree with all of the terms of this Privacy Policy, please do not use our service. Community safety is our number one priority, and some of the above user information is mandatory to create a safe community for all users.
8. Information Shared with Third Parties with Your Consent and Permission
MixCall services might include third-party links, search results, or integrations. You may also encounter co-branded or third-party-branded services provided jointly with or by another company. When you access these links, use third-party integrations, or engage with co-branded or third-party-branded services, you may provide information (including personal information) directly to the third party, us, or both. It's important to note that we are not responsible for how these third parties collect or use your information. If you use a profile available to others on our Service, you are responsible for its content and accuracy. We always recommend reviewing the privacy policies of every third-party website or service you visit or interact with through our services.
9. How Long Do We Keep Your Content
Crucially, please be aware that users who view the content you provide can save it using screenshots or other image-capture technology. Digital information, including messages, might be accessible forensically or in a device’s temporary storage. While we strive to delete user information from our App, we cannot guarantee deletion within a specific time-frame. Some information may be retained in backups for a limited period or as required by law.
10. Protection of Your Information
Safeguarding user privacy and personal information is our utmost priority. We process personal information to enhance and enforce our security measures, counter spam, malware, malicious activities, and security risks, and to monitor and verify identities, preventing unauthorized access to user accounts. Access to user information is strictly limited to our employees, contractors, agents, and designated third-party service providers who require this information to provide, operate, develop, maintain, support, and optimize our services. We employ password protection, access logs, and system monitoring to maintain the confidentiality and security of all user information. However, due to the inherent nature of the internet and related technology, we cannot guarantee the absolute protection of information under our control against loss, misuse, or alteration.
11. Your Rights
We want you to have control over your information, so we offer the following tools:
Access and Updates: You can access and control the personal information we have about you through the app’s Settings page. If you need to access, update, or delete other personal information, you can make a request. For security, we might ask you to verify your identity before granting access or updating your information. You can also delete our service from your mobile device or request account deletion.
Revoking Permissions: You can change your consent settings for information collection from certain sources, like your phone-book, camera, photos, or location services, by adjusting your device settings. Be aware that revoking permissions might affect certain services' functionality.
Erasure: You have the right to request the deletion of your personal information in specific circumstances. Please note that this right might be limited if the data are necessary for legal compliance or the establishment, exercise, or defense of legal claims.
Restriction on Processing: You can object to and request restrictions on the processing of your personal information in certain situations.
Objection: You can object, based on your particular situation, to the processing of your personal information. MixCall will cease processing unless we demonstrate compelling legitimate grounds for processing that override your interests, rights, and freedoms or for legal claims.
12. Removal of Your Information and Data
You have the option to delete your data at any time. If you request account deletion, we will make reasonable efforts to remove your data from our servers, while adhering to applicable legal or other requirements necessitating the retention of specific records. Please be aware that deleting your personally identifiable data may impact our ability to provide you with the Service. To delete any data or personal information, you can access “Setting” in the app, Click Delete Account and confirm it. We may not request identity verification or additional information before allowing deletion of your personal information. As we only get name, gender and age during account sign up with no authentications.
13. Analytics and Advertising Services Provided by Others
We may permit other companies to utilize cookies, web beacons, and similar tracking technologies on our services. These companies might collect information about your service usage and activities across various services, websites, and online platforms. This data may be employed to analyze and track user behavior, gauge content popularity, and enhance understanding of online activities.
Furthermore, some companies might use the data collected on our services to deliver targeted advertisements on our or other companies' behalf, including on third-party websites and apps. Presently, MixCall does not respond to do-not-track signals from your device. If this changes in the future, we will provide details about this practice in an updated version of this privacy policy.
14. Cookie Policy
As is customary on all websites, MixCall utilizes cookies – small text files that store information on visitor preferences. These cookies serve various purposes, including enhancing site functionality, streamlining navigation (e.g., login and site language), and analyzing site usage. Session cookies are essential for distinguishing between connected users, ensuring that necessary features are provided to the correct user, and preventing cyber-attacks on the site. Session cookies do not contain personal data and only persist for the current session until the browser is closed. No consent is required for these cookies. The functionality cookies used by the site are strictly necessary for its operation, specifically responding to user functionality requests for which no consent is needed. By using the site, visitors expressly consent to the use of cookies.
14.1. What do we use cookies for?
Like other providers of online services, we employ cookies to deliver, secure, and enhance our services. This includes remembering your preferences, recognizing you during website visits, evaluating the effectiveness of our marketing campaigns, and personalizing ads based on your interests. To achieve these objectives, we may combine cookie information with other personal data we hold about you. When using our services, your device may have some or all of the following types of cookies set:
14.2. Cookie categories
Essential Cookies: These cookies are indispensable for providing our services, facilitating login, preserving your preferences, and detecting malicious activity for your safety.
Analytics Cookies: These cookies aid us in understanding how our services are used and help us customize and improve them.
Advertising & Marketing Cookies: These cookies gauge the effectiveness of our marketing campaigns and ensure that you see relevant ads. They also help manage ad frequency, proper display, and measurement of ad performance, such as user interaction with ads.
Social Networking Cookies: These cookies enable you to share pages and content of interest through third-party social networking and other platforms. They may also serve advertising purposes.
14.3. How can you control cookies?
Various cookie management options are at your disposal. It's important to note that altering your cookie preferences might impact the personalization of your experience with our services. In some instances, you could find yourself unable to use specific parts of our services. You can modify your cookie preferences using the tool provided on our website or by adjusting your app cookie preferences in your account settings at any time.
14.4. Browser and Device Controls
Certain web browsers offer settings enabling you to manage or decline cookies, or receive alerts when a cookie is placed on your computer. The process for handling cookies differs slightly for each internet browser. You can find specific instructions in your browser's help menu.
14.5. Resetting Device Identifiers
You might have the option to reset device identifiers or opt out of having them collected or processed through your mobile device settings. The steps for managing identifiers vary by device, and you can find detailed instructions in your device's help or settings menu.
15. Children
Our services are not designed for children, and we do not target individuals under 18. Therefore, we do not knowingly collect personal information from anyone under 18 years of age.
16. Modifications to this Privacy Policy
We may update this privacy policy periodically. When we make changes, we'll inform you in one way or another. This could include revising the date at the top of the privacy policy on our website and mobile application. Additionally, we might provide additional notice, such as adding a statement to the homepages of our websites or sending you an in-app notification.
17. Contact Us