MixCall- Child safety standards
Child Safety Standards
Our unwavering commitment to protecting children from harm on MixCall
MixCall is an adult-only platform restricted to users aged 18 and older. Protecting children from exploitation, abuse, and harmful content is our highest and most absolute priority. This document sets out the specific measures, policies, and procedures MixCall has in place to prevent child sexual abuse and exploitation (CSAE) and to respond when violations occur. These standards are non-negotiable and apply to every user, feature, and jurisdiction without exception.
1. Platform Age Policy — 18+ Strictly Enforced
MixCall is designed exclusively for adults. No person under the age of 18 is permitted to register, access, or use the App in any capacity.
Access by anyone under 18 years of age is a fundamental violation of our Terms of Service. We enforce this restriction through multiple layers:
- Age gate at onboarding — users must enter their date of birth. Our system automatically blocks any calculated age below 18.
- Ongoing monitoring — user-reported concerns and automated behaviour signals are reviewed to detect potential minor access.
- Immediate termination — any account confirmed or reasonably suspected to belong to a minor is permanently terminated without warning and all associated data is deleted.
We acknowledge that no age-gate system is perfect. These Child Safety Standards exist precisely to ensure that even in cases where the age gate is circumvented, strong protections remain in place to detect, prevent, and report harm.
2. Our Four-Part Commitment
MixCall's approach to child safety is structured around four core commitments that guide every decision we make regarding platform safety.
We use technical controls, platform design, and policy to make MixCall inaccessible and inhospitable to anyone who would seek to exploit or harm children.
We rely on user reports, behavioural monitoring, and ML-based face detection during live video sessions to detect violations and grooming behaviour as quickly as possible.
When a violation is detected or reported, we act immediately — terminating accounts, preserving evidence, and notifying authorities without delay.
We cooperate fully with law enforcement, the NCMEC, and other child protection organisations worldwide in every investigation involving harm to minors.
3. Absolutely Prohibited Conduct
The following conduct is subject to zero tolerance on MixCall. There are no exceptions, no appeals, and no mitigating circumstances that will prevent immediate account termination and law enforcement referral.
- Child Sexual Abuse Material (CSAM) — producing, sharing, requesting, storing, or transmitting any image, video, drawing, or written material that sexually depicts a person under 18, real or fictional.
- Grooming — using MixCall to build trust with a minor for the purpose of sexual exploitation, whether the grooming occurs on-platform or is initiated here and continued elsewhere.
- Solicitation of minors — requesting sexual content, sexual conversation, or in-person meetings of a sexual nature from a person who is or appears to be under 18.
- Sexual communication with minors — engaging a minor in any sexually explicit conversation, regardless of whether the minor initiated the exchange.
- Trafficking and exploitation — using MixCall to facilitate the trafficking, sale, or sexual exploitation of any minor.
- Attempting to circumvent age controls — encouraging, assisting, or instructing a minor on how to access MixCall by bypassing the age gate.
4. Detection & Prevention Measures
MixCall employs several technical and procedural measures to prevent child safety violations from occurring and to detect them when they do.
Age gate enforcement. A date-of-birth check is mandatory during onboarding. No account can be created without providing a date of birth that confirms the user is at least 18. The check is enforced at the application level and cannot be bypassed through the standard user interface.
Image content screening. Images shared through MixCall's chat features are subject to content screening. We currently rely on user reports and behavioural monitoring for shared images, and we are actively working to implement automated hash-matching against databases of known child sexual abuse material maintained by organisations such as the NCMEC. Any confirmed violation triggers an immediate block of the content and an automatic account suspension pending review.
User reporting system. Every user can submit a report at any time during a call or conversation by tapping the report icon. Reports categorised as child safety concerns are prioritised above all other report types and are reviewed by a human moderator as a matter of urgency.
Behavioural signals. Our systems monitor for behavioural patterns associated with grooming and exploitation — including patterns of contact with newly registered accounts, language patterns in text chat, and repeated reporting by different users of the same account.
Profile content screening. Profile names, photos, and any editable profile fields are subject to automated screening for age-inappropriate content and identifiers that suggest a user may be a minor.
MixCall does not record, store, or monitor the content of live video or audio calls. Our detection of violations during calls therefore relies on user reports submitted during or after a session. We strongly encourage users to report any concerning behaviour they encounter immediately using the in-call report button.
5. Reporting Child Safety Concerns
If you encounter content or behaviour on MixCall that you believe involves or endangers a child, please report it immediately. Every report is taken seriously.
In-app reporting. Tap the flag or report icon visible during any live call or text conversation. When submitting the report, select "Child Safety" as the category. This routes your report directly to our highest-priority review queue.
Email reporting. For urgent concerns — particularly those involving CSAM or credible threats to a child's safety — contact our safety team directly:
- Email: v4andro@gmail.com
- Subject line: "Child Safety Report"
- Include as much detail as possible: the user's display name, approximate time of the interaction, and a description of what occurred.
Reporting to authorities. You should also report CSAM directly to your national reporting centre. In the United States, report to the NCMEC CyberTipline. In the United Kingdom, report to the Internet Watch Foundation (IWF). In the European Union, contact your national INHOPE member organisation.
The identity of users who submit child safety reports is kept strictly confidential and will never be disclosed to the reported user. Users who report in good faith are fully protected — no action will ever be taken against a user for submitting a genuine child safety concern.
6. How We Respond to Violations
When a child safety violation is reported or detected, MixCall follows a strict response procedure designed to protect the child, preserve evidence, and ensure accountability.
- Immediate account suspension. The reported account is suspended automatically upon a confirmed or credible child safety report, preventing any further use of the platform pending investigation.
- Evidence preservation. All relevant account data, metadata, and available logs associated with the violation are preserved in accordance with applicable law and in anticipation of law enforcement requests.
- Human review. A member of our safety team reviews the report and available evidence as a matter of priority. This review is not subject to standard queue timelines — it is actioned immediately.
- Permanent account termination. Where the violation is confirmed, the account is permanently and irreversibly terminated. The user is not notified in advance. All data associated with the account is deleted after any legally required retention period expires.
- NCMEC CyberTipline report. In accordance with US law (18 U.S.C. § 2258A), we report all apparent violations involving CSAM to the National Center for Missing and Exploited Children (NCMEC) via their CyberTipline. This is a legal obligation that applies regardless of the user's location.
- Law enforcement cooperation. Where requested by law enforcement through lawful process, we provide all available account data, logs, and communications relevant to the investigation. We do not require a court order to cooperate with emergency law enforcement requests involving imminent risk to a child.
Permanent account terminations issued as a result of confirmed child safety violations are final and not subject to appeal under any circumstances. We do not reinstate accounts terminated for CSAM, grooming, solicitation of minors, or any related violation.
7. Law Enforcement Cooperation
MixCall cooperates fully and proactively with law enforcement agencies in all jurisdictions when investigations involve potential harm to children. Our cooperation policy is as follows.
Lawful requests. We respond to all lawful requests for user data — including subpoenas, court orders, and search warrants — from law enforcement agencies investigating child exploitation offences. Requests should be directed to v4andro@gmail.com with appropriate legal documentation.
Emergency requests. Where there is a credible, imminent risk to a child's life or safety, we will disclose relevant account information to law enforcement without requiring formal legal process, in accordance with applicable emergency disclosure provisions.
NCMEC reporting obligation. As an electronic service provider, MixCall is legally required under US federal law to report to the NCMEC any apparent violation involving child sexual exploitation material that comes to our knowledge, regardless of where the user is located. We fulfil this obligation without exception.
Data preservation. Upon receipt of a law enforcement hold request, or upon our own detection of a child safety violation, we immediately preserve all relevant data associated with the account for a minimum of 90 days, or longer as required by applicable law or ongoing legal process.
8. Guidance for Parents & Guardians
MixCall is not designed for, marketed toward, or suitable for anyone under 18. If you are a parent or guardian and you believe a child in your care has accessed MixCall, please take the following steps.
- Remove the App immediately from the child's device. Uninstalling MixCall will prevent further access.
- Contact us immediately at v4andro@gmail.com with the subject line "Minor Access Report". We will investigate and delete all data associated with the account as promptly as possible.
- Review what the child may have encountered. If you believe the child was exposed to harmful content or contacted by an adult with harmful intent, report this to your local law enforcement or child protection services as well as to us.
- Use parental controls on your child's device to prevent access to adult-rated applications. Both Android and iOS offer built-in parental controls that can restrict app downloads and installation.
Email: v4andro@gmail.com — Subject: "Minor Access Report"
We treat all reports of this nature as the highest priority and aim to respond within 24 hours.
9. External Child Safety Resources
MixCall recognises that protecting children requires more than platform-level action. The following organisations provide expert support, reporting mechanisms, and resources for survivors, parents, and anyone concerned about child safety online.
- NCMEC CyberTipline (US) — missingkids.org/cybertipline — Report online child sexual exploitation.
- Internet Watch Foundation (UK/Global) — iwf.org.uk/report — Report CSAM and online child abuse imagery.
- INHOPE (Global network) — inhope.org — Find your country's national hotline for reporting child sexual abuse content.
- Childhelp National Child Abuse Hotline (US) — 1-800-422-4453 — Provides crisis intervention, information, and referrals.
- CEOP (Child Exploitation and Online Protection) (UK) — ceop.police.uk — Report a child safety concern directly to UK law enforcement.
10. Updates to These Standards
MixCall reviews and updates these Child Safety Standards regularly to reflect changes in law, technology, industry best practices, and the evolving threat landscape. Any material updates will be reflected in the effective date above and communicated to users through an in-app notice.
Our commitment to child safety itself will never be downgraded, weakened, or made subject to exceptions regardless of any updates to these Standards.
11. Contact & Reporting
All child safety concerns — whether a report of suspected abuse, a query from a parent or guardian, or a law enforcement request — should be directed to us as follows.
| Publisher | MixCall Team |
| Address | Civic Center, Bahria Town, Islamabad, Pakistan |
| Safety Email | v4andro@gmail.com |
| Child Safety Reports | Subject line: "Child Safety Report" |
| Minor Access Reports | Subject line: "Minor Access Report" |
| Law Enforcement | Subject line: "Law Enforcement Request" — include jurisdiction and case reference |
| Response Time | Child safety reports: prioritised, aim to respond within 24 hours. All other enquiries: within 30 days. |