How to Delete Your Account in MixCall
MixCall — Delete Your Account
1. Important Notice Before You Delete
MixCall uses anonymous guest accounts. There is no email address, password, or recovery method linked to your account. Once your account is deleted, it cannot be recovered under any circumstances.
2. How to Delete Your Account (In-App)
Follow these steps inside the MixCall app:
- Open MixCall on your device.
- Tap your Profile icon.
- Go to Settings.
- Tap App Setting.
- Select Delete Account.
- Read the confirmation prompt and tap Confirm Delete.
Your account is deleted immediately and permanently upon confirmation. No waiting period or grace period applies.
3. What Data Is Deleted
When you delete your account, the following data is permanently removed from MixCall's servers:
- Your anonymous user profile and in-app username
- Your VIP/subscription status record within MixCall
- Chat history and message logs
- Call history and session logs
- Your Firebase Anonymous User ID (the unique identifier used to identify your account)
- Google Advertising ID (GAID) — the advertising identifier associated with your session
- Device identifiers stored in MixCall's own databases
- Any reported content or flags associated with your account (moderation outcome records are retained — see Section 4)
Live video calls are never recorded or stored. There is no video or audio data to delete.
4. Data Retained After Deletion
A small amount of data may be retained after deletion where we have a legal obligation to do so:
- Safety and fraud logs: Abuse reports, ban records, and CSAE-related moderation outcomes may be retained to prevent re-registration by bad actors and to comply with law enforcement requests. This data is kept for up to 2 years or as required by applicable law.
- NCMEC reports: If your account was the subject of a CyberTipline report to the National Center for Missing & Exploited Children (NCMEC), that report is retained permanently as required by federal law (18 U.S.C. § 2258A).
- Aggregated, anonymized analytics that cannot be linked back to any individual.
No financial transaction data is stored by MixCall. VIP purchases are processed entirely by Google Play.
5. Third-Party SDK Data (TikTok, Meta, CAS.ai)
MixCall integrates the following third-party SDKs that may collect data on their own infrastructure:
- TikTok SDK (TikTok for Developers) — Collects device and behavioral data for analytics and ad attribution. Deletion of your MixCall account does not delete data held by TikTok on their own servers.
- Meta Audience Network (Facebook) — Collects data for ad targeting and attribution. Deletion of your MixCall account does not delete data held by Meta on their own servers.
- CAS.ai (CleverAdsSolutions) — Mediation platform used to serve ads. Collects advertising identifiers. Deletion of your MixCall account does not delete data held by CAS.ai on their own servers.
- Firebase (Google) — Used for anonymous authentication and crash reporting. Your Firebase Anonymous User ID is deleted when your account is deleted.
To request deletion of data held by these third parties, you must contact them directly or use the opt-out tools they provide:
- TikTok: TikTok Privacy Policy & Data Requests
- Meta: Meta Off-Facebook Activity Removal
- CAS.ai: CAS.ai Privacy Policy
You can also reset or limit your Google Advertising ID (GAID) at any time via Android Settings → Privacy → Ads → Reset Advertising ID or opt out of ad personalization entirely.
6. VIP Subscription — Cancel Separately
If you have an active VIP subscription, you must cancel it separately through Google Play before or after deleting your account. Failure to cancel will result in continued billing even after your account no longer exists.
How to cancel your VIP subscription on Google Play:
- Open the Google Play Store app.
- Tap your Profile icon (top right).
- Tap Payments & subscriptions → Subscriptions.
- Find MixCall and tap Cancel subscription.
For VIP refund requests, please refer to our Terms of Service. Google Play's standard refund policy applies to all in-app purchases.
7. Data Erasure Timeline
| Event | Timing |
|---|---|
| Account access terminated | Immediately upon confirmation |
| Profile, chat history, call logs, GAID deleted from MixCall servers | Within 30 days |
| Firebase Anonymous User ID removed | Within 30 days |
| Safety/fraud/moderation logs (if applicable) | Retained up to 2 years (legal obligation) |
| Inactive accounts (no deletion requested) | Auto-purged after 90 days of inactivity |
8. Your Right to Erasure (GDPR / CCPA / US State Laws)
Regardless of where you are located, you have the right to request deletion of your personal data.
- GDPR (EU/EEA/UK) — Article 17 Right to Erasure: EU, EEA, and UK residents may request erasure of personal data. We will fulfill this within 30 days of a verified request.
- CCPA / CPRA (California): California residents have the right to request deletion of personal information collected about them. We do not sell personal data.
- Virginia (VCDPA), Colorado (CPA), Utah (UCPA), Louisiana (LAVA): Residents of these states have similar deletion rights under their applicable state privacy laws. We honor these rights on the same 30-day timeline.
- Utah Minor Protection Act (effective May 7, 2026): MixCall is an 18+ platform. No accounts are permitted for users under 18.
- Louisiana Age Verification Act (effective July 1, 2026): MixCall complies with applicable age verification requirements for Louisiana residents.
To submit a formal erasure request, use the email method in Section 9 below.
9. Delete via Email (Alternative Method)
If you cannot access the MixCall app (e.g., you have already uninstalled it, or you lost access to your device), you may request account deletion by email:
- Email: v4andro@gmail.com
- Subject: Account Deletion Request — MixCall
- Include: Your approximate registration date, the device type you used (Android), and any in-app username or display name you remember. Because accounts are anonymous, we use this information to locate your record.
Response time: We aim to respond within 30 days. If your request involves a GDPR or CCPA erasure right, we are required by law to respond within 30 days.
10. Contact Us
For any questions about account deletion or your data:
- Email: v4andro@gmail.com
- App: MixCall — Available on Google Play
MixCall Legal & Policy Pages
Privacy Policy | Terms of Service | Community Guidelines | Child Safety Standards | Delete Your Account
© 2026 MixCall. All rights reserved. MixCall is an 18+ platform.